Support

Quick help for the AKA-ONI Clock-In kiosk and attendance setup.

Camera not working

• Confirm the device camera is not being used by another app.
• In device settings, allow AKA-ONI Clock-In to use the camera.
• Clean the lens, improve lighting, and position the employee's face clearly in frame.
• Use the organization's approved manual check-in option if the camera cannot be used.

Kiosk setup

• Keep the kiosk plugged in, connected to the organization's approved network, and positioned securely.
• Use a dedicated device account or kiosk mode where available.
• Only authorized administrators should change app, account, or employee settings.

Google Sheets or Drive sync

• Google sync is optional and should be enabled only by an authorized administrator.
• Confirm the connected Google account and sharing permissions before syncing.
• If records do not appear, check the device connection, Google authorization, and the selected Sheet or Drive folder.